Privacy Policy
Your privacy and the security of your data are important to us.
This Privacy Policy document describes the types of information that are or may be collected, used, or shared by elorajourney.com when you visit, use, or make purchases on the website.
If you have any additional questions or would like more information about our Privacy Policy, how we handle user data and personal information, or if you wish to withdraw your consent to the continued collection, use, or disclosure of your personal information, please feel free to contact us.
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Definitions
elorajourney.com is operated by Elora Journey located at Strasbourg, FRANCE, registered in France, contactable at contact@elorajourney.com (referred to as "I," "Me," "Our," "We," or "Us").
As a customer of this service, you are considered a "User," "Visitor," or "You" under this agreement. The website or any service we provide shall be referred to as the "Website" or "Service." External services or integrations of this kind will be referred to as "Third-Party Providers" or "External Services."
Our website is hosted by Infomaniak Network SA, located in Switzerland. Infomaniak complies with Swiss data protection laws, which are recognized by the European Commission as providing an adequate level of protection under the GDPR.
Data we collect
Following standard procedures for the use of log files, this website automatically records visits when you access it. This may include information about your web browser, certain cookies installed on your device, your IP address, Internet Service Provider (ISP), time zone and timestamp, referring/exit pages, and the number of clicks.
This information is used to analyze trends, administer the website, track user movements on the site, and gather demographic information. These data are not linked to any information that can personally identify you. Additionally, as you browse the website, we may collect information about the specific subpages you view. We may also collect personal information that you voluntarily provide, such as your name, organization/company name, address, email address, or other personal details.
This typically occurs when you register, make a purchase, contact us, or interact with us in another way. We only request personal information when it is truly necessary to provide you with a requested service (for example, if you place an order through the website). We collect such information by fair and lawful means, with your knowledge and consent. We also inform you of the purposes for which the data are collected and how they will be used.
Sharing Your Personal Information
We do not share, sell, trade, or rent any personally identifiable information to third parties, except as required by law, if you violate our Terms of Use, or when it is necessary to facilitate our service.
For example, the online store module may require the transfer of your data to third-party services such as payment solutions. We may also use analytics and tracking services such as Google Analytics, Facebook Pixel, and others. Each of these services maintains its own privacy policy, which you can review directly on their respective websites.
In order to provide certain functionalities, we may rely on third-party services such as payment and accounting providers, customer support or communication tools, and other service providers.
Please note that we do not control how these third parties interact with or process your data. We may also collect and use non-personal information to improve the service, personalize your experience, and analyze service usage.
This Privacy Policy does not limit our ability to use or disclose non-personal information collected. We reserve the right to collect, use, and disclose such non-personal information to our partners, advertisers, and other third parties at our sole discretion.
Cookies and Tags
elorajourney.com uses “cookies,” which are small data files placed on your device only if your browser settings allow it. These cookies may include information such as a unique identifier, previously visited subpages on this website, and/or other details. Types of cookies we may use include: You can refuse the use of cookies when you first visit the website, and you may also disable or delete cookies in your browser settings at any time.
- Session Cookies – to enable the proper functioning of the website during your visit.
- Security Cookies – to maintain website security and protect your data.
- Preference Cookies – to remember your preferences and improve your browsing experience.
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is a regulation under European law concerning data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA).
If you are a European resident, we act as the data controller of your personal data, and you have the right to know how your personal information is processed, what data we have collected about you, and to request that such data be corrected, updated, or deleted. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
If you have any questions regarding your rights under the GDPR, please contact us. For more information or to file a complaint, you may also contact your local Data Protection Authority.
Data Retention
We retain the information we collect for as long as necessary to provide you with the requested service, or until you request that we delete such information.
The data we store are protected using commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. Any customer passwords that we may store are kept in hashed form, and the original password cannot be retrieved.
Email Communication
We may contact you by email or telephone in response to your inquiries or to send you service-related announcements based on the personal information you provide to us.
We may also use your personal information to send you updates and other promotional communications if we have received your consent. If you no longer wish to receive such promotional emails, you may opt out at any time by following the unsubscribe instructions included in each communication, usually provided as an “unsubscribe” link.
Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time and without prior notice. Any changes will be posted on this page, so please review this document whenever you provide us with personal information. This policy is effective as of August 14, 2025. If you continue to use the website seven (7) days after any changes or revisions to this Privacy Policy, it indicates your acceptance of the revised terms. We encourage you to review this Privacy Policy regularly if you are concerned about how your information is used.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.